Policies

esorai
Store policies
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Returns & refunds14-day window▼

Because all our fabrics are cut to order, we are unable to accept returns on cut lengths as a matter of course.

Faulty or incorrect orders
Report within7 days of delivery
Contacthello@esorai.com
ResolutionReplacement or full refund
Return postageCovered by esorai
Change of mind
Eligible if fabric isUncut, unwashed, original condition
Window14 days from delivery
Refunds
Processing time5–10 working days
Refunded toOriginal payment method
Original shippingNon-refundable
Colours may vary slightly between screens and dye lots. Order a small length first if unsure.
Shipping & deliveryDispatched in 2 days▼

All orders dispatched within 2 working days (Monday–Friday). A tracking link is sent as soon as your parcel is on its way.

UK delivery
Standard — Royal Mail Tracked 482–3 days
Express — Royal Mail Tracked 241–2 days
Free standard shipping over£50
International
EU — Royal Mail International TrackedFrom £9.95 · 5–8 days
International — Royal Mail TrackedFrom £23.99 · 7–14 days
Longer lengths may be rolled and dispatched in a protective tube. Esorai is not responsible for delays caused by customs once a parcel has left our hands.
Privacy policyUK GDPR▼
What we collect
Personal detailsName, email, delivery address
Payment infoProcessed securely — never stored
How we use it
Order fulfilment & shippingAlways
Marketing emailsOpt-in only
Who we share it with

Only with services needed to run esorai — Shopify, Royal Mail, and payment processors. We never sell your data to third parties.

Under UK GDPR you have the right to access, correct, or delete your data at any time. Email hello@esorai.com to make a request.
Terms of serviceEngland & Wales▼
Orders
Sold byMetre in 0.5m increments
Minimum order0.5m per fabric
Need to make a change?Get in touch as soon as possible
If the fabric hasn't been cut yet, we're usually able to help — just drop us a message at hello@esorai.com.
Pricing & availability

All prices in GBP including VAT where applicable. Prices may change without notice — changes do not affect orders already placed.

Colour & texture

Colours may vary slightly between screens and dye lots. Small batch variations are normal and are not considered a fault.

WholesaleBy enquiry▼

We'd love to work with you. Esorai offers wholesale pricing on selected natural fabrics for independent retailers, interior designers, and makers purchasing larger quantities.

How to enquire
Emailhello@esorai.com
Response timeWithin 3 working days
MOQs & pricingDiscussed per enquiry
Please include a brief intro to your business and the fabrics you're interested in — it helps us come back to you with the right information.
Last updated March 2026 · hello@esorai.com · Governed by the laws of England and Wales